Refund Policy

At Kala Kasuti, customer satisfaction is important to us. However, due to the nature of our
products, we follow a strict no-refund and no-return policy.

Exchanges (Applicable to Domestic Orders Only)

We offer size exchanges under the following conditions:

  • Exchanges are applicable only for orders within India.
  • Requests for exchange must be made within 7 days of receiving the product.
  • The product must be unused, unwashed, unaltered, and returned in its original
    packaging with tags intact.
  • The exchange will be processed once the product is received and inspected at our facility.
  • Shipping charges for both reverse pickup and resending the product are the customer’s responsibility — ₹200 per side will be applicable.

Not Eligible for Exchange

  • International orders are not eligible for return, refund, or exchange. Please check the
    size and product details carefully before placing an order.
  • Customized or made-to-order products, including stitched garments or altered pieces, are not eligible for exchange. 
  • Sale items, products purchased during discounts or offers, and items bought using promotional codes are final sale and cannot be exchanged.

Damaged or Defective Items

Each product goes through a thorough quality check before dispatch. However, in the rare case that you receive a damaged or defective item, we will be happy to offer a replacement, subject to availability.

  • To initiate a replacement, please contact us with photographs and your order details at kalakasuti@gmail.com within 48 hours of delivery.
  • Please note, refunds are not issued under any circumstances.

For any concerns related to sizing, damage, or eligibility for exchange, feel free to contact us at:
📩kalakasuti@gmail.com
📞 +91 8209464838